How itworks
Our platform
Pokkit is a clever digital companion, powered by AI, that answers all those tricky IT and cyber security questions through WhatsApp. All you need to do is send Pokkit a message – just like texting a friend – and it’ll get back to you to ask for more details, or give you the advice you’re looking for.
Plus, if you’re a larger organisation that uses the Pokkit infrastructure as part of your tech support stack, then it can alert them to any issues that need a more hands-on solution.
Features
Pokkit is available for businesses of all shapes and size – from sole traders and SMEs to large organisations like schools, councils or multi-office law firms – with the option to brand Pokkit as your very own tool and integrate your own systems.
Pokkit Essential
Employees and sole traders
Our Pokkit WhatsApp agent
Pricing model:
Per user, per month for less than a latte
- Pokkit WhatsApp agent
- Instant response
- Send images as queries
- Trained on trusted frameworks
Pokkit Team
Businesses who want a branded experience that fits their business
Employees, with system managed by an IT manager
White-labelled WhatsApp agent
Fixed monthly platform fee
- Customer-branded WhatsApp agent
- Manage your people
- Train it on your business
- See usage and analytics
Pokkit Connected
Businesses who want automated workflows and action-taking AI
Employees, with system managed by an IT manager
White-labelled WhatsApp agent and integrated automation
Fixed monthly platform fee and setup
- Custom escalation rules
- Automate your workflows
- Connect your tools via API
FAQs
Why can't I just use ChatGPT?
Pokkit works a bit differently to ChatGPT – it’s trained on a wide range of cyber security scenarios and IT issues, so it’s tailored to better suit your needs. By contrast, ChatGPT is very general and often pulls its information from US sources, which might not always be applicable here in the UK.
Who is Pokkit for?
Pokkit is for everyone – sole traders and SMEs who don’t have the budget for a full IT department but want something more robust than just Googling a problem, and big organisations like councils and schools who need a bit of extra support.
Because it works through WhatsApp, all you need to use it is a smartphone that supports it. WhatsApp is available for Android phones running Android OS 5.0 or later, or iPhones running iOS 15.1 or later.
What if I already have an IT department in my business?
Pokkit is a great fit for IT departments – it helps take the pressure off those low-priority tickets, freeing your team up to handle the big issues while reducing frustration for the person with the question. Your IT team can jump into any Pokkit chat they need to, and Pokkit will alert them to anything it can’t solve without them.
IT managers can learn more about Pokkit for internal teams here.
Can I train Pokkit on my company’s own data and systems?
You certainly can if you have our Team or Connected tier – for more info on this, get in touch by emailing hello@pokkit.tech
Fair pricing for all
We believe that IT support should be available to everyone – and that it shouldn’t be your biggest cost. That’s why our Essential tier costs less than a latte a month for IT and cyber security support without the jargon and without the messing about.
Give Pokkit a try
Have a chat with our digital companion for free and see how it works. Put it to the test and ask it cyber security questions, or find out more about the system itself – just get in touch and we’ll arrange a demo.
Free trial
No credit card required